I led the redesign of Threatdown’s feature enablement flow to help users more easily discover, understand, and activate new product capabilities as they’re released. Working closely with product managers and engineers, I reimagined the experience around a centralized Enablement Center, designed to simplify activation, surface feature requirements and compatibility insights, and provide transparent feedback.
The result was a faster, clearer, and more confidence-building way for users to implement new features across their environments.
User interviews sessions and customer support feedback revealed serious discoverability issues on the policy page — the main place where users enabled new features. Key actions were buried under multiple tabs and settings, making it hard to know when new features were available or how to activate them. This poor organization slowed adoption and led to repeated support tickets from users unsure if a feature was available or already enabled.
To streamline activation, we next introduced an “Enable on all policies” modal, which led to noticeably faster adoption and reduced setup time. However, the experience still lacked transparency—users couldn’t see which endpoints were unsupported or where enablement had failed.
These findings informed the next iteration: a dedicated Enablement Center designed to unify discovery, compatibility checks, and bulk enablement into a single, seamless workflow.
